Warranty and Service Agreements: What to Expect with Used Forklifts

September 26, 2023 - Last modified: September 26, 2023 @ 5:19 pm

Wondering what to expect with used forklifts? You're not alone! Forklift Inventory gets many questions wondering about the same topic.

That's why we're compiled our expertise to help you along the buying process! When you're investing in used forklifts for your business, it's more than the cost that you think about. It's also about the after-sales aspect like the warranty and service agreements.

After all, a used forklift, while cost-effective, does come with its share of wear and tear. So, what can you expect of these post-purchase guarantees? Let's dive in.

Understanding the Basics of What To Expect With Used Forklifts

Before we delve into the specifics, let's define what we're talking about. A warranty is a manufacturer's or seller's promise to stand behind a product. It assures that certain conditions, such as the product's functionality or quality, deliver.

Also, a service agreement, often paid for, provides for regular maintenance or repairs. When it comes to used forklifts, the context of these terms becomes unique.

What's Covered in Used Forklift Warranties Most Times?

Unlike new products, used forklifts generally have limited warranties. Common aspects covered might include:

• Major component failures: Think engines, transmissions, or hydraulic systems. If they fail under normal usage during the warranty period, they're, most of the time, covered.
• Structural issues: This pertains to the core structure of the forklift. If there's a crack in the mast or a frame defect, this should come under the warranty.

Yet, warranties for used forklifts often exclude some things. Like normal wear and tear or damage due to mishandling.

The Variability of Warranty Lengths

For new forklifts, warranties can often range from one to three years. Yet, with used forklifts, this timeframe tends to be much shorter. Some might offer a 90-day warranty.

While others might stretch up to a year, much dependent on the machine's age and condition.

Service Agreements – A Crucial Companion

Given the limited scope of warranties on used forklifts, service agreements become more essential. Here's why:

• Scheduled maintenance: Regular maintenance is the key to prolonging a used forklift's life. Service agreements include routine checks. This ensures that your machine is always in optimal condition.
• Parts replacement: While not a substitute for a warranty, service agreements provide discounted rates on part replacements. This makes any required repairs less burdensome on your pocket.

The Cost Factor and What To Expect With Used Forklifts

Used forklifts, given their affordability, often come with a trade-off in the warranty department. While some dealers might offer a longer warranty, it might come with a price. It's crucial to dissect these costs.

That way you understand whether you're getting a good deal or paying upfront for a longer warranty.

Red Flags to Watch Out For and What to Expect with Used Forklifts

Not all warranties and service agreements are the same. Watch out for:

• Vague terms: Is the warranty ambiguous or lacks clarity on coverage? This is a potential red flag.
• Limited service network: Make sure that the dealer has a robust service network. This ensures you don't have to haul the forklift miles away for minor repairs.

Know What to Expect with Used Forklifts and Customized Packages or Negotiations

Here's a little-known secret: sometimes, you can negotiate service agreements. If you're purchasing many units or are a loyal customer, leverage that relationship. You can get extra months on your warranty or a discount on the service agreement package.

The Importance of Proper Documentation

Whenever you’re dealing with warranties and service agreements, always emphasize the importance of proper documentation. Keep a record of all maintenance logs, repairs, and communications with the dealer. This not only helps you track the health and performance of your forklift but also comes in handy when there are disputes about warranty coverage.

Having a detailed record can save you time, money, and a lot of potential frustration.

The Role of Certified Technicians in Service Agreements

A crucial aspect of any service agreement is the qualification of the technicians who will handle your forklift. Certified technicians understand the intricacies of different forklift models, ensuring that any repairs or maintenance get done right. Moreover, having a certified technician work on your equipment can sometimes be a need to keep your warranty valid.

Thus, when reviewing service agreements, ensure they specify the involvement of certified professionals.

Transferability of Warranties and Service Agreements

If you ever decide to sell your used forklift, having a transferable warranty can add value to your sale. Some warranties and service agreements allow for a transfer to a new owner. Most times this happens with some administrative steps involved.

Before finalizing your buy, inquire about the transfer process and any associated fees. This can be a significant selling point for potential buyers, ensuring a higher resale value for your equipment.

The Power of Online Reviews and Peer Feedback

Before you decide on any extended service agreement or trust a dealer’s warranty promise, take some time to review online feedback. Many platforms offer insights into real customer experiences with particular dealers, service quality, and how well the warranty claims were handled. Peer feedback can be an invaluable tool.

This feedback can guide you away from potential pitfalls and direct you toward reputable dealers. You want a dealer or manufacturer with known integrity and customer service excellence.

Forklift Inventory Protecting Your Investments

So there you have it, what to expect with used forklifts! Investing in used forklifts is a wise business decision, especially when budgets are tight. Yet, understanding the nuances of warranties and service agreements is crucial.

By having this information, you can ensure that your investment is safe. Also, your forklift will serve your needs for years to come. Always remember: it's not only about the initial buy.

It's also about the long-term care and maintenance that will determine the real value of your acquisition.

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